HOTEL POLICY

General Terms and Conditions

 

Booking Policies

CHILDREN
The Hotel allows a child up to 12 years of age to stay for free using the existing bedding. Baby cribs are upon request and subject to availability. Individuals above the age of 12 are considered as adults by the Hotel. 

EXTRA BEDDING
For Superior and Deluxe Rooms, an extra bed for a third occupant is allowed and is chargeable from RM50 per night excluding breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation.

REQUESTS
All requests entered into the ‘Requests’ box on the Hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to fulfill certain requests.

ROOM OCCUPANCY
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
Superior Room               : up to 3 persons
Deluxe Room                  : up to 3 persons
If you have any questions or clarifications regarding the Hotel’s Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. 

 

CHECK IN/ CHECK OUT POLICIES

AGE REQUIREMENT
Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identification. 

CHECK-IN/CHECK-OUT
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 3 p.m. and check-out time is 12 p.m. For early arrival before 12 p.m., it is recommended to pre-book the room one day in advance with RM50 additional fees. The Hotel may accommodate late check-out after 12 p.m. for an additional fees (before 5pm with RM50 charges; One day room rate after 5pm); subject to room availability.

 

GENERAL POLICIES

DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel’s property or structure.

SAFE DEPOSIT BOX
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.

PARKING
Staying guests are limited to 2 parking tickets daily. 

PETS
The Hotel maintains a strict no-pets policy on its premises.

PROHIBITED ITEMS
The following items are not permitted in the Hotel premises:

  • Animals of any kind.
  • No Durians.
  • Flammable, explosive or otherwise hazardous materials 
  • Objects emitting a foul odour
  • Unregistered firearms or other weapons 
  • Objects of an unusually large size or in unusually large quantities 
  • Articles related to use in gambling, prostitution, smuggling or other illicit acts
  • Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia.

The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

VISITORS
In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m. 

 

Health and Well-Being Policies

EXCESSIVE NOISE AND PARTIES
T​o ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.

INAPPROPRIATE BEHAVIOR
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

SMOKING
The Hotel has only non-smoking rooms. ​Smoking is only permitted in designated areas of the Hotel. There will be a RM300 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition. 

 

PAYMENT POLICIES

CURRENCY AND TAX 
Rates are in RINGGIT MALAYSIA (MYR) and are subject to 6% SST, unless otherwise stated.

In accordance with the Tourism Tax Act of 2017, hotel guests are subject to the Malaysia Tourism Tax of RM10 per room per night; Malaysian nationals and permanent resident holding MyPR cards are exempted. This tax is payable at the hotel.

All charges are subject to change in accordance with Malaysia Government legislation.

CREDIT CARD PRE-AUTHORISATION
If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.

DEPOSITS

ROOM CHARGES
For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if your reservation is cancelled or modified within 48 hours prior to check-in date.

Unless full length of stay has been prepaid, the Hotel requires a deposit for remaining room charges upon check-in.

  1. INCIDENTAL CHARGES
    For all reservations, the Hotel requires a deposit of RM50 for incidental charges upon check-in. Deposit may be placed in cash at check-in time.
  2. THIRD-PARTY BOOKING SOURCES
    In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.

 

The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary. 

 

Updated: 7 Jan 2020